Contact
Write to [email protected]. I read everything and I answer most things, though not always quickly. I am not a boat operator, not a ferry line and not a travel agency, so I cannot sell you anything, check a booking for you, or tell you what the wind will be doing off Market Square on your date.
What I can help with
- A correction: a season date that has moved, a pier that has changed, a page that has gone out of date
- A planning question the pages do not answer
- Working out which quay your boat actually leaves from, if the confirmation is unclear
- Something here you found confusing, badly explained or plain wrong
- A press or research question about this site
What I cannot help with
- Bookings, changes, cancellations and refunds. Those are GetYourGuide’s, through the confirmation email they sent you
- Tickets for the Suomenlinna ferry, which is public transport run by HSL on an ordinary AB ticket. See the ferry page and how to pay for a ferry
- Anything belonging to Tallink Silja, Viking Line or Eckerö Line. Their bookings, their timetables and their terminals are theirs
- Telling you whether the sea will be flat on your date. The page on that explains what actually decides it
- Anything urgent. In Finland the emergency number is 112, and on the water that is the number to call rather than me
- Link exchanges, guest posts and sponsored placements, which I do not do
If you have just been
That is the most useful message I get. Which pier your boat actually left from and what was written on the sign. Whether the sundeck was usable. How long the queue was for the ferry back. Whether the island boats were running on the dates you were told. Put the date you sailed at the top of the message and I will get it onto the page it belongs on, usually where the boats leave from or island hopping.
A note on replies
I write this site alone, around other work. There is no office, no telephone line and no team, which is why this page has an email address on it and nothing else. If you need an answer before you travel, the forecast and the tourist information desk in the city are both faster than I am, and for a booking only the operator’s own support can act. For everything else, I will get there.